Work Experience

Feb 2025 – Present · Gurugram, Haryana, India

Own research strategy by translating business objectives into actionable research questions and plans.
Recruit and manage participants using internal databases; schedule and run moderated/unmoderated sessions.
Deliver preliminary readouts and formal reports to Business, UX, and Development stakeholders.
Analyze data to surface opportunities, run prioritization exercises, and document Jira user stories.
Apply qualitative and quantitative methods: interviews, surveys, design feedback, card sorting, journey mapping, tree testing, Glassbox analytics.
Perform competitive and content research, heuristic evaluations, design validation, and research ops across regions including the US.

Sep 2022 – Feb 2025 · Gurugram, Haryana, India

Led end-to-end research planning, execution, and insight reporting across multiple product areas.
Ran mixed-method studies and converted findings into prioritised backlogs and user stories.

Mar 2022 – Sep 2022 · Mumbai, Maharashtra, India

Designed for Motor Insurance domain products and Fraud Claims Investigation workflows.
Contributed to the enterprise Design System and ecosystem app research and analysis.
Collaborated within the Innovation Team to align UX deliverables with business goals.

Oct 2021 – Feb 2022 · Mumbai, Maharashtra, India

Executed strategic initiatives, tracked metrics, and prepared research-based briefings for CxO interactions.
Produced reports, presentations, and summaries on technology trends and market scans.
Coordinated meetings and events; supported data analysis, documentation, and special projects.

Aug 2019 – Oct 2021 · Mumbai Area, India

Developed and supported applications in C#, ASP.NET Web Forms, Windows Forms, SQL, HTML, CSS, Bootstrap, and Angular.
Delivered features for a Travel Agency client; collaborated on planning, testing, and deployment.
Wrote SQL stored procedures and triggers; used project and ticket tracking tools.

Aug 2018 – Jul 2019 · India

Jun 2018 – Jul 2018 · India